Genesys Pricing: Plans, Costs & What You Actually Pay
Genesys publishes four Genesys Cloud CX tiers with real numbers on its pricing page: $75, $115, $155 and $240 per user per month, all quoted on annual billing. There is no free tier and no self-serve checkout — every plan routes through a custom-pricing form.
Quick answer
Genesys publishes its prices. Named user per month, billed annually. The page quotes only the annual-billing rate; the month-to-month rate is not shown, so any comparison against a monthly-billed competitor has to account for that gap..
Free option: No free tier is listed on the pricing page. There is no free sandbox or developer edition advertised alongside the four plans.
Trial: The page does not state a trial length. Instead of a self-serve trial, the call to action on every tier is a custom-pricing form, which means an evaluation starts with a sales conversation.
Plans at a glance
| Plan | Price | What it is |
|---|---|---|
| Cloud CX 1 | $75 per user/month, annual billing | Voice-only contact centre: inbound voice, routing, speech-enabled IVR, outbound campaigns, recording, virtual agents and agent copilot. |
| Cloud CX 2 | $115 per user/month, annual billing | Adds digital channels and omnichannel routing on top of voice, plus quality assurance, compliance and knowledge management. |
| Cloud CX 3 | $155 per user/month, annual billing | Adds workforce engagement: forecasting, scheduling, workforce management and employee performance management. |
| Cloud CX 4 | $240 per user/month, annual billing | Everything in CX 3 plus journey management and 30 AI Experience tokens per named agent. |
How billing works
The billing metric is: Named user per month, billed annually. The page quotes only the annual-billing rate; the month-to-month rate is not shown, so any comparison against a monthly-billed competitor has to account for that gap..
Fees that are easy to miss
- AI Experience tokens beyond the 30 bundled with CX 4 are not priced on the public page.
- Telephony and carrier charges are quoted separately from the per-user licence.
- The page lists features per tier but does not publish add-on module prices.
How the vendor frames its pricing
- The four tiers are stacked by channel coverage first (voice, then digital), then by workforce tooling, then by AI.
- Every tier shows the annual-billing rate only, which makes the entry price look lower than a monthly commitment would.
- The gap between CX 1 at $75 and CX 2 at $115 is the price of adding digital channels; the gap from CX 2 to CX 3 buys scheduling and forecasting, not more channels.
Before you sign: what actually moves the price
- Decide whether you need digital channels before you look at price. That single decision moves the seat cost from $75 to $115.
- Workforce management is the reason to buy CX 3. If you already run scheduling in another tool, the $40 per-seat step buys little.
- Count supervisors and back-office staff, not just agents, because the licence is per named user.
- Ask for the monthly-billing rate in writing. The public page only publishes the annual number and the difference is not disclosed.
- Model the AI token allowance before committing to CX 4 — 30 tokens per named agent is a fixed bundle and overage pricing is not public.
Frequently asked questions
How much does Genesys Cloud CX cost per user?
The published annual-billing rates are $75 for CX 1, $115 for CX 2, $155 for CX 3 and $240 for CX 4, per named user per month.
Does Genesys offer a free plan?
No. The pricing page lists four paid tiers and no free tier or free developer edition.
Is there a monthly billing option?
Genesys quotes the annual rate on the pricing page. A monthly option is not priced publicly, so you have to ask sales for it.
What do the AI Experience tokens in CX 4 cover?
The page states CX 4 includes 30 AI Experience tokens per named agent, on top of journey management. It does not publish what happens when those tokens run out.
Why is CX 2 so much more than CX 1?
CX 2 adds digital channels, omnichannel routing, quality assurance, compliance and knowledge on top of the voice-only CX 1 feature set, a $40 per-seat step.
Where this data comes from
Primary source: https://www.genesys.com/pricing — retrieved 2026-10-22.
Prices change. Every figure here is a snapshot taken on the retrieval date shown on each page. Confirm with the vendor before signing.